McAfee Enterprise Looking for Technical Support Engineer (DB SEC) at Bengaluru, Karnataka Full Time

Job Title:
Technical Support Engineer (DB SEC)

Role Overview:
Trellix seeks a Technical Support Engineer for Gateway Security Products. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Job Responsibilities:
Interact with the McAfee customers via phone/email and by demonstrating the highest level of urgency, resolve customer issues in timely manner.

Provide remote support on the SIEM, DB Security, products and resolve product related issues during POC & post-deployment phase, through research and troubleshooting.

Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues.

Work closely with the Advanced Support team, product engineering team, product management team to resolve critical issues

Evaluate the criticality, severity of the issues, and ensure that they are addressed as per the priority.

Work closely with the Sales teams, to identify the high visibility customers, and address their issues with priority.

Document all technical issues, analysis and communication with the customer and ensure a crystal-clear documentation.

Essential Skills:
Minimum 5-6 years of experience in Technical Support in the Network Security domain.

Minimum Educational Qualifications – BE / B.Tech / M.Tech, B.Sc / Diploma (Computer Science)

Deep understanding of the Linux OS Concepts and proficiency in writing Linux commands

Networking / Security / Linux certifications like CCNA, CCSP, CEH, RHEL, CISSP preferred

Deep understanding of prior knowledge of TCP/ IP, DNS, SMTP, HTTP/HTTPS, SSL.

Proficient in DBMS, DB server technologies.

Deep understanding of Windows Operating Systems

Proficiency in SQL Concepts

Knowledge of Oracle, MySQL, MSSQL, PostgreSQL

Engineer should be specialized in supporting enterprise gateway security products like IPS/IDS, Database Management, SIEM, Network DLP, Routers, Switches

Act as a Single point of contact for each Customer reported Incident (manage, troubleshoot, resolutions). Handle the Service Requests from cradle to grave & with minimal supervision.

Good knowledge of handling network outage situations – this role will be handling S1/ S2 Service.

Strong customer-focus and problem-solving attitude.

Excellent verbal, written communication & Strong documentation skills.

Ready to work on 24/7 support center in weekends and rotating on call duties

Willing to work in Night Shifts is Mandatory.

Preferred Skills –

CCNA, CCSP, CEH, RHEL

Preferred prior knowledge of creating, updating, tuning, and debugging Regular Expressions and Co-relation rules

The ideal candidate will be a die-hard Engineer, who is a self-starter, with excellent interpersonal, communication, presentation, documentation, problem solving and troubleshooting skills.

Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.

Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Pension and Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

We’re serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.