Role Overview:
See below
Company Overview:
Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com.
About role:
Engineer would be specialized in enterprise Network Security products like IPS/IDS, ATD etc.
Troubleshoot Security product issues of high complexity by quickly isolating and resolving issues.
Act as a Single point of contact for each Customer reported Incident (manage, troubleshoot, resolutions).
Work closely with the Advanced team, Product Engineering team, Sales Team to identify the high visibility customers and resolve critical issues on priority.
Document all technical issues, analysis and communications with the customers and ensure a clear documentation.
About you:
4 or more years of experience in Network Security domain.
Strong customer-focus and problem-solving attitude.
Ability to communicate technical information to non-technical personnel.
Strong understanding of TCP/IP, DNS, SMTP, HTTP/HTTPS, SSL.
Knowledge on OS: Linux, Windows Server is mandatory.
Knowledge on DB will be an added advantage.
Working knowledge of handling network down situations – this role will be handling S1/S2 Service Requests.
Handle the Service Requests from cradle to grave & with minimal supervision.
Excellent verbal, written communication & Strong documentation skills.
Ready to work on 24/7 support center.
Preferred Certifications CCNA, CCSP, CEH, RHEL
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at Trellix to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Pension and Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement
We’re serious about our commitment to diversity which is why Trellix prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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