Role Overview:
–
McAfee is the single largest pure play security company with the aim of securing the digital assets around the
world. We deliver proactive and proven solutions and services that secure systems and networks, allowing users
to browse and shop the web securely. With our unmatched security expertise and commitment to innovation,
McAfee helps home users, businesses, the public sector, and service providers to comply with regulations,
protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security. Our products are unique in how they work together to make security affordable and manageable.
[17:46] Khool, Shital (Enterprise)
Role Overview & Responsibilities
l Key Responsibilities
l Act as the first point of contact for corporate/enterprise customers of McAfee.
l Handle real-time voice calls and portal cases and respond in a timely manner.
l Work in a team with assorted expertise.
l Update customers on progress of their cases on a regular-basis.
l Leverage team members’ expertise to deliver resolutions to customers in a timely-manner.
l Maintain a friendly, open, approachable, positive attitude.
l Willingness to work in 24×7 rotational shifts (including night shifts) is a must.
l Technical Skills
Basic understanding of Microsoft Windows technology with some exposure to Server operating
systems.
Basic networking knowledge.
Beginner level knowledge on Linux is preferred.
Knowledge of computer security procedures and protocol.
Exposure to security concepts is an advantage.
Communication Skills
Excellent verbal & written communication skills is a MUST.
Be able to effectively communication with global customers over phone & email.
Educational Qualifications
Mandatory –Bachelor’s Degree in Engineering OrBachelor’s Degree in Science OrAny equivalent
Bachelor’s Degree in Science as recognized by Government body
Industry certifications like CCNA, MCSE, S+ will be preferred Lifestyle
Most people in this type of job tend to work as part of a Technical Support team. They relate to customers and
partners to assess technical products and to resolve technical issues. They also relate to customers with varying
levels of technical skills and understanding.
work Conditions & Physical Effort –
Work is normally performed in a typical interior/office work environment.
No or very limited physical effort required.
No or very limited exposure to physical risk.
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Pension and Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement
We’re serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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