Medanta Looking for Senior Manager – Hospital Information System ( IT ) at Ranchi, Jharkhand, India Full Time

About Medanta

Over past 10+ years, Medanta has created an unrivalled impact in delivering world class multispeciality care to patients in India. We have hospitals in Gurgaon (Delhi NCR), Lucknow, Patna, Indore & Ranchi. In addition, we have clinics in Defence Colony (South Delhi), Cybercity & Subhash Chowk (Gurgaon) and at the Delhi Airports. Medanta is constantly growing its digital healthcare services, launched homecare and has also very recently entered into Retail vertical by setting up lab services (outside hospital) & Retail Pharmacy. We further plan to scale up our existing facilities, expand into few more geographical areas and also identify new avenues within Healthcare eco-system.

Job Location – Ranchi

Working Days – 6 days a week from office

Job Objective :

• To support HMIS modules according to need of the organization
• To test & implement other business applications (desktop and mobile) according to need of the organization

Requirements/Qualification :

• Bachelor‘s degree preferably in computer science or related field
• Min 5 to 8 years of experience in Development and Support of IT systemsStrong experience of working on HIS from iSoft/DXC Hospital Hands on experience of managing & supporting Billing, Inventory and Pharmacy systems
• Skilled at writing complex Sql queries using Oracle or sqlserver databases.
• Willingness to travel across Medanta group of hospitals on short term or long term basis

Good to have skills :

• Prior experience of supporting EMR application
• Prior experience of supporting LIS systems

Job Responsibility :

1.User Support and Training

• Providing module training to the users.
• Providing User support (24×7) HRS.
• Problem escalation to internal implementation team and third parties as appropriate.
• Identifying and resolving HIS application issues.
• Generating Reports based on user requirements from front/back end.
• Writing User Manuals

2. Configuration of HIS

• Providing Data setup training for new modules
• Carry out data entry processes wherever needed
• Master Data management and maintenance

3.Contribute in HIS adoption

• Assist Billing and front office users and/or internal team in enhancing the HIS usage
• Execution and monitoring of unused features of existing clinical modules
• Identify usability issues and try resolving them

4.HIS Implementation

• Providing Inputs to the user department for optimal use of various modules.

5.Coordination with Vendor

• Coordinating with vendor about any bugs within specified timeline.

6.Knowledge Transfer

• Providing functional training to the peers as well as to end-users
• Internal training for JCI audit preparation

7.Release Deployment

• Testing the product patches released by Vendor and track the issues till closure
• Supporting the User Acceptance Testing for new features/functionalities added in HIS and related systems
• Go-live support post deployment of new features
• Writing Test Cases/Scenarios

8.New Projects

• Assist in documentation of project scope and artifacts
• UAT of applications
• Periodic review and sharing users’ feedback with vendor

9.Following Departmental Processes

• Maintaining the tracker of issues reported on day to day
• Maintaining approval records
• Any other duties given by the reporting manager
• Timely status reporting of assigned work