Media.Monks Looking for Desktop Support Intern at New Delhi, Delhi Full Time

MediaMonks India is in search for a talented and motivated IT Support and Desktop Engineer Intern with expertise in network support to join our team. In this role, you will assist in providing technical support and troubleshooting for desktop systems, software applications, and network infrastructure. You will have the opportunity to gain hands-on experience working with various technologies, assisting end-users, and contributing to the overall efficiency of our IT operations. This internship will provide valuable insight and practical skills in IT support and network administration.

Responsibilities:
Provide technical support to end-users by diagnosing and resolving hardware, software, and network-related issues.

Install, configure, and maintain desktops, laptops, printers, and other peripherals.

Assist in managing and maintaining the organization’s network infrastructure, including switches, routers, firewalls, and wireless access points.

Troubleshoot network connectivity problems and assist in resolving network-related issues.

Collaborate with the IT team to identify and implement solutions to improve system performance, security, and reliability.

Assist in the administration of user accounts, permissions, and access rights.

Support software installations, upgrades, and patches.

Provide guidance and support to end-users on the effective use of software applications and IT resources.

Contribute to the development and maintenance of technical documentation, including user guides and knowledge base articles.

Requirements:
Currently pursuing or a recent pass out with a degree in Computer Science, Information Technology, or a related field.

Strong knowledge of computer hardware, operating systems (Windows, macOS), and software applications.

Familiarity with networking concepts, protocols (TCP/IP), and network troubleshooting tools.

Basic understanding of network infrastructure components (routers, switches, firewalls, etc.).

Excellent problem-solving and analytical skills with attention to detail.

Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Proactive and self-motivated attitude with a willingness to learn new technologies and adapt to changes.

Previous experience in a technical support role or internship is a plus.

Relevant certifications (such as CompTIA A+, Network+, or CCNA) are desirable but not required.

Note: As an intern, you will receive guidance and mentoring from experienced IT professionals. This role offers a valuable opportunity to gain practical experience and develop a solid foundation in IT support and network administration.

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About Media.Monks:
Media.Monks is on a mission to create a new future for this industry. Our vision? Build everything with a belief that changing for good comes from changing who does the work. Yep, that means you. Welcome to the party—one global, cross-cultural collective with a passion for using our skills to create better and a better world. That’s how we’re able to connect the dots between data, content, digital media, and technology from everywhere we are—a true end-to-end model. Joining the Media.Monks collective means having the opportunity to create award-winning work with some of the most gifted, focused, joyful, talents from all over the world.

At Media.Monks, you’ll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. Partner to 8 of the 10 most innovative companies in the world, Media.Monks works with established as well as up-and-coming global, regional, DTC and B2B brands, helping them own their data and build out customer ecosystems to elicit smart, efficient, high-impact engines for growth. We deliver table stakes quickly, creating cost efficiencies from day one to push up the creative effectiveness of our work with every cycle.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.