Megahertz Internet Network Pvt. Ltd. Looking for Technical Support Executive(THD) @ MEGAHERTZ INTERNET, Dehradun at Dehra Dun, Uttarakhand Full Time

Job description

Roles and Responsibilities

Megahertz Internet is Hiring for Experienced Broadband Technical Help Desk Executive (Voice process) in Dehradun.

Purpose of the Role:

· The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to.

· He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description:

· To provide customer satisfaction on every call.

· To ensure closure of the ticket within the prescribed TAT.

· To provide speedy resolution.

· To resolve product or service problems by clarifying the customer’s complaint.

· To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation

Key Result Area:

· This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints.

Requirements:

· Education: Graduate or equivalent

· Work Experience: Minimum of 1yr – 6 Years in Broadband / Telecom Technical voice process (English)

· Age : Below 33.

· 6 days work & 1 rotational week off

· Job Location : Prem Nagar, Dehradun (Uttarakhand)

· Experience in customer service or call center background preferred.

· Experience handling Technical calls or in voice process is mandatory

· Should have relevant experience (Network)

· Strong communication skills

· Good interpersonal skills

Eligible Criteria:

· Immediate joiners or Maximum 15 days’ notice period are preferred

· Please make sure that you have all the below documents in place to attend the interview.

· Pan Card

· Aadhar Card

· Driving License

· X Certificate

· XII Certificate

· Graduation Certificate – UG/PG/Diploma/ITI

· Current company offer letter

· Last 3 months payslip

· Relieving letter (Applicable if relieved already)

If Interested, please walkin to the below mentioned address

Venue Details: Wing 5/13/8, Near Mandir Gurudwara Chowk, Prem Nagar, Dehradun (Uttarakhand) – 248007

Time: 10:00 AM to 03:00 PM

Contact Person : Prateek Sharma

Mobile Number : 8057000010

Regards,

Megahertz Internet HR Team

Perks and Benefits

Best in the Industry depends on your last withdrawn salary and years of experience.

RoleTechnical Support – Voice / Blended

Industry TypeTelecom / ISP

Functional AreaCustomer Success, Service & Operations

Employment TypeFull Time, Permanent

Role CategoryVoice / Blended

Education

UG : Any Graduate

Key Skills

technical helpdeskBroadband Technical supportISP Technical supportnetwork troubleshootingtechnical voice process

network configurationstrong communication skillsWIFI Technical supportinbound voice processtelecom network supportnetworking

Job Types: Full-time, Regular / Permanent

Salary: ₹8,000.00 – ₹15,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

Ability to commute/relocate:

• Premnagar, Dehra Dun – 248007, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Required)

Language: