Meithee Tech Private Limited Looking for Technical Support Engineers at Chennai, Tamil Nadu Full Time

Title: Technical Support Engineers

Type: Full Time Position

Location: Chennai

Job Title: Technical Support Engineers

Job Description:
We are looking for world-class talent to join a crack team of engineers, product managers and designers. We want people who are passionate about creating software that makes a difference to
the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on
the success of the company.
As a Technical Support Engineer, you will be responsible for:

• Helping resolve issues raised by internal users, at any time
• Responding to issues raised by chat or over the phone
• Contributing to a 24/7 team (in shifts)
• Evaluating situational urgency and, if needed, educating users how to properly report issues
• Applying quick fixes when possible and investigating possible root causes
• Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes
• Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution
• Maintaining the Support Runbook documentation along with the Development teams
• Communicating trend analysis to the product team

Job requirements:

• Solid Computer Science fundamentals, excellent problem-solving skills.
• Competency in Java programming
• Good at communicating, in written form, complex issues to both technical and non-technical audiences
• Bachelor’s or Master’s degree in Computer Science or related field from a top university.
• Able to work within the GMT+8 time zone

What we offer

• An exciting and passionate working environment within a young and fast-growing company
• The opportunity to work with a high performing team
• A competitive salary package
• The ability to work from anywhere in the world (assuming a stable internet connection)
• The chance of being a fundamental part of the team and make a difference

What will the process look like?

• Application: you will submit an online application form, which will take you less than 10 mins to complete
• Initial Screening call: Call over phone to know your basic details and your interest.
• Test: you will take a 60 min online test
• Interview: there will be 1-2 rounds of interviews

Job Type: Full-time

Salary: ₹8,674.56 – ₹35,841.39 per month

Schedule:

• Morning shift
• UK shift
• US shift

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of total work experience do you have?
• What is your current notice period (please mention in days)?
• What is your Current CTC Per Annum (Please mention in Lakhs)?
• What is your Expected CTC Per Annum (Please mention in Lakhs)?
• How many years of experience do you have as an Technical Support Engineers?
• Will you be able to reliably commute or relocate to Chennai for this job?

Education:

Speak with the employer
+91 7094480404