Merck Group Hiring For Senior Analyst at Bengaluru , Bangalore Full Time

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Position: Customer Service
SAP Position Title: Senior Analyst
Country: India
Location: SBS-Bangalore
Business Unit: Customer Excellence
Department: LATAM Customer Service
Position Reports to: Team Lead / Supervisor
Regional Organization: LATAM
PURPOSE OF THE POSITION:
The purpose of this position is to provide support to both internal and external customers, providing them a professional, accurate and efficient response which will help them to achieve their requirements and to build good rapport with customers for growth of organization.
ESSENTIAL JOB FUNCTIONS:

• Entering all email, phone and fax orders accurately of various countries as per agreed timelines
• Enter the orders and quotes accurately on SAP as per the rules set up by different countries
• Should have basic understanding of business knowledge Order to Cash cycle
• Ensure expected order entry productivity and accuracy is maintained consistently
• Identify and follow up customer specific requirements
• Any other additional tasks depending on the specific country or organization as requested by your Team Lead / Supervisor
• Maintain & update process related documents in timely manner
• Should be able to handle all process related queries
• Proper response on email queries received from the customers or internal team
• Maintain a positive and flexible attitude.

BASIC QUALIFICATIONS:
Education:

• Graduation in any disciplinary

Experience:

• Requires minimum of 5-6 years work experience in a similar position.

DESIRABLE SKILLS:

• Good knowledge in written and spoken English. Moreover, should have capability to work with team from different geographies and people from diverse backgrounds
• Intermediate work experience in MS-Office, Excel, Word, Email & Internet
• Decent knowledge in Excel to use proper formulas and basic idea of PowerPoint for creating reports and presentation
• Should have good keyboard skills with typing speed of 30-35 wpm and should be aware of all the keyboard shortcuts to achieve maximum throughput
• Basic understandings in SAP, Google Mail and Lotus Notes

• Should have good knowledge in SAP / Oracle and all transactions which used for downloading the reports.
• The ability to perform multiple tasks simultaneously while prioritizing the changing demands demonstrate high sense of urgency.

TECHNICAL SKILLS / COMPETENCIES:

1. SAP / Oracle/ SFDC user knowledge – Basic Proficiency expected

• Some Basics of SAP (Quote and Order Management).
• Navigating different transaction and screens in SAP/Oracle/SFDC/Outlook
• Ability to perform right search as per requirement
• Should be able to enter data in the system with all the required parameters, under supervision from experts. Understanding different T-Codes and its impact on the results

1. Microsoft Office- Basic Proficiency expected

• Computer operating knowledge.
• Knowledge of MS Word, MS Excess and Power point.

1. Key Board Skills- Basic Proficiency expected

• Basic knowledge in operating keyboard
• Should have good keyboard skills with typing speed of 25-35 wpm
• Should have excellent skills in operating keyboard and should be aware of all the keyboard shortcuts to achieve maximum throughput

1. Communication Skills (Written/Spoken English)- Basic Proficiency expected

• Good knowledge in written and spoken English

What we offer:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!