Merck KGaA Darmstadt Germany Looking for System Engineer -End User Support at Bengaluru, Karnataka Full Time

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Job Title: System Engineer – EUS

Experience (2- 6Years)

Job Location: Electronic City, Bangalore

JOB Responsibilities:
In This Role, You Will

Thrive on Customer Satisfaction on all levels within the organization (Execs, EAs, Managers, Individual Contributors)

Have the ability to manage Tier 1 and 2 End User Support Incidents and provide thorough documentation of issues escalated to other teams.

Work well independently and within a larger team in a fast-paced environment with deadlines

Train New-Hires, departments and groups

Possess a deep knowledge of all PC/End User Support technologies (OS Win 10, Apple Mac OSX up to MacOS Mojave, VPN, Endpoint Security, A/V (Audio Video System), ISTM, Skype for Business, Office 365, Exchange and Active Directory administration)

Have experience of handling medium-to-large scale PC/OS deployments

Possess strong ability to utilize Configuration Management solutions (i.e. SCCM, Jamf)

Sets the standards for Knowledge Base articles (KBs) by investigating and documenting incident root cause and resolution

Provide escalated local/remote support and troubleshooting across all geo-locations (US, EMEA, APAC)

Fulfil duty as a member of the weekly on-call rotation for after-hours/weekend support (as required)

Collaborate with other IT Infrastructure Teams to ensure optimal operations of all systems.

Possess fundamental knowledge and understanding of LAN/WAN architecture and administration

Possess ability to identify, track and articulate trending issues and produce metrics (as required)

Collaboration work with Global teams to resolve complicated and advanced IT related issues and implement Local and Global projects

Support Problem management, escalation management – Handle needed inquiries, escalations from end users

Support IT Lifecycle management, Asset Management, License Management

Provide Smart hands support to Global infrastructure team, telecom, network, and server team

Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users.

Engage in Innovation activities such as process improvements, pilots, PoCs, etc.

Preferred Qualifications

BE/ B.Tech / BCA/ or equivalent Degree or 3 years Diploma in CSE, IT, ETC

JAMF administration (Mac OS/IOS management) experience and MDM Support experience.

VIP Support (Stakeholder management) experience

Linux/Unix experience

MCSA (Microsoft Certified Solutions Associate) – Windows Server 2012, Windows 8/10

Basic Knowledge on Active Directory, Good knowledge on O365.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!