Merck KGaA Darmstadt Germany Looking for System Engineer- IT Infrastructure Technology at Bengaluru, Karnataka Full Time

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Job Title: System Engineer – EUS

Experience (3-4 Years)

Job Location: Bangalore (Office based)

JOB Responsibilities:
In This Role, You Will

Thrive on Customer Satisfaction on all levels within the organization (Execs, EAs, Managers, Individual Contributors)

Work well independently and within a larger team in a fast-paced environment with deadlines.

Respond to requests for technical assistance in person, phone & electronically.

Troubleshoot all technical related user issues, including hardware, software, account, and printer issues.

Communicate technical information to both technical and non-technical personnel.

Install and support various software applications as needed and approved.

Follow all company processes and procedures.

Log all support related tasks in company ticketing system.

Provide support in the maintenance of the company’s network and infrastructure as directed.

Maintain data integrity and file system security according to company policy.

Setup and deploy workstations, servers, networks and printers.

Manage inventory for workstations, laptops and other IT asset in company tracking system.

Possess a deep knowledge of all PC/End User Support technologies (OS Win 10, Apple Mac OSX up to MacOS Mojave, VPN, Endpoint Security, A/V (Audio Video System), ISTM, Skype for Business, Office 365, Exchange and Active Directory administration)

Have experience of handling medium-to-large scale PC/OS deployments.

Possess strong ability to utilize Configuration Management solutions (i.e. SCCM, Jamf)

Sets the standards for Knowledge Base articles (KBs) by investigating and documenting incident root cause and resolution

Provide escalated local/remote support and troubleshooting across all geo-locations (US, EMEA, APAC)

Fulfil duty as a member of the weekly on-call rotation for after-hours/weekend support (as required)

Collaborate with other IT Infrastructure Teams to ensure optimal operations of all systems

Possess fundamental knowledge and understanding of LAN/WAN architecture and Network & Server administration

Possess ability to identify, track and articulate trending issues and produce metrics (as required)

Support backup systems and their integrity.

Must display ability to act independently as well as in a team setting; must have excellent teamwork skills.

Assist and help manage and deploy company cell phones and other industrial devices.

Assist with technology outages as needed.

Travel as assigned and needed.

Additional projects and tasks assigned as needed.

The ability to take initiative and solve problems with limited direction.

Smart hand support to other IT team members.

Preferred Qualifications

BE/ B.Tech / BCA/ or equivalent Degree or 3 years Diploma in CSE, IT, ETC

Hands on experience on SCCM, Intune or other MDM Support platforms will be an added advantages.

Must have excellent communication (both written and verbal) and customer service skills. VIP Support (Stakeholder management) experience.

MCSA (Microsoft Certified Solutions Associate) – Windows Server 2012, Windows 8/10

Basic Knowledge on Active Directory, Good knowledge on O365.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

Job Requisition ID: 258834

Location: Bangalore

Career Level: C – Professional (1-3 years)

Working time model: full-time

North America Disclosure

The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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