This position is responsible for the supervision and handling of day-to-day IT operations, ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.
Manage and support all the systems in the hotel
Provide In-house guest IT related matter troubleshooting
Coordinate, manage and oversee projects, document process
Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network
Manage system changes with appropriate support staff to ensure uninterrupted services
Liaise with vendors and work with users at all level
Maintain inventory of all equipment, software and software licenses
Prepare detailed induction programs for new employees
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Be aware of the hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the assigned by the Management
To ensure that day-to-day IT related issues are managed and resolved in a prompt and efficient manner.
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