Meredith Corporation Looking for IT Technical Analyst at Bengaluru, Karnataka Full Time

IT Technical Analyst

Job Description

Position Summary:
The IT Technical Analyst acts as an interface between Meredith internal customers and the Information Technology teams. The primary focus of the Customer Service Specialist is to assist consumers of Meredith’s IT Services with their technology needs and to assist in the successful resolution of technological issues that may arise. The Customer Service Specialist gathers information, answers questions, and directs requests/issues to the appropriate support team. This service includes requests for new equipment or services as well as service or support of existing equipment or services. Focus is on exceptional Customer Service to the internal and external user. iNOC stands as Indian NOC team, supports on all days and extend the support during all US public holidays.

Primary responsibilities:

• Customer Service and Support Promptly, professionally and courteously respond to and assist customers with technical issues and questions. Solve issues if possible. Create IT tickets and assign incoming requests to appropriate support teams. Identify and escalate urgent requests to the appropriate team. Identify potential systemic problems based on calls and volume. May include: account management, ticket creation on customer’s behalf, process forms and approvals, guide users to appropriate resources, follow up with customers when necessary. • Product Support Assist customers in troubleshooting Windows, Mac, iOS and Android operating systems on corporate and personal computers and mobile devices. • Enterprise / Cloud Systems Monitoring Interface with various monitoring and alerting systems to monitor service availability, resource utilization and performance. • Problem Resolution / Escalation Identify service availability issues and follow procedures to remedy or escalate to IT tech teams as necessary. • Server Administration Perform Server administration services such as Checking application services, diskspace, and preparing for scheduled power outages and other tasks as needed. Perform system administrative tasks as requested by IT support teams. • Teamwork Assist and encourage team members and serve as a backup to others when possible. Promote a working environment that respects individual value and dignity.

Role :
Individual Contributor

Work Experience • The ideal candidate will have 3+ years of experience in customer and service support. Skilled in customer service principles and practice. Proficient in relevant computer systems, applications and technology. Specific knowledge and experience with the following systems and applications is preferred: 2+ years “hands on” administration experience on Customer Service support, 2+ years on monitoring systems and resolving issues (Linux/Windows). Jira or similar Customer Service support software Knowledge on Windows and MAC operating systems Enterprise networking concepts Experience on Zabbix Monitoring tool added advantage.

Candidate Qualification

Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, or a related field.

Shift Timings (Monthly Rotational)

1- 4:30 / 5:30 AM – 01:30 / 2:30 PM (All days) 2- 8:30 PM – 5:30 PM (Weekends

It is the policy of Meredith Operations Corporation (“Dotdash Meredith”, “the Company”) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.

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