Monitor and track IT Ticketing system real time to ensure optimal SLA for the users
Handle OS (Windows, Linux) and any software installation and configuration processes in the office machines seamlessly
Collaborate with the users to resolve any concerns related to hardware or software provided by the organization
Basic knowledge on Active Directory, DNS, DHCP, Office365 and WSUS servers
What are the pre-requisites and skillsets required to apply for this role?
Minimum 3 years’ experience in helpdesk management and experience in handling a 300+ user environment is a plus
Added advantage, if they have level of MCSE/CCNA knowledge.
Good knowledge in Networking basics (OSI Layers, IP Subnetting and Protocols, etc)
Good knowledge in Excel to track the IT assets
Excellent written and verbal communication skills are required
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