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Software Developer
Merkle Looking for IC Experienced_Desktop IT_Engineer at Thane, Maharashtra Full Time
Company Description:Job Description:
Ensure that all desktop, laptop, printer and such peripheral calls are completed within SLA
Coordinate with internal partners during entire cycle of support ticket to understand problems, setting right expectations, resolution, and communication
Keep the user desktop downtime to minimum by providing quick solutions or alternates
Trouble shoot and support all desktop & peripheral hardware and application issues
Participate in hardware and Software Inventory exercise
Participate in project implementation with respect to desktops and peripherals
Manage various desktop business and infrastructure applications
Coordinate with hardware and application support vendors for day-to-day issues
Escalate support issues appropriately at the right time
Adhere to 24×7 shifts
Participating in daily health checks and handover of support issues
Follow work allocation schedule and project plan.
Prioritize project tasks and seek assistance from Supervisor as applicable.
Review project requirements and execute projects as per requirements following guidelines and deploying the tools/systems as applicable.
Meet / exceed internal partner/client requirements.
Adhere to procedures like communication protocols, operational practices / procedures, Information security practices, attendance procedures, etc.
Help / buddy team members as requested by Supervisor
Upon request, participate and contribute to review meetings.
Assist the supervisor in tasks / assignments like developing / executing new procedures / processes, diagnosis of problem / client issues, etc.
Ensure that all desktop, laptop, printer and such peripheral calls are completed within SLA
Coordinate with internal partners during entire cycle of support ticket to understand problems, setting right expectations, resolution, and communication
Keep the user desktop downtime to minimum by providing quick solutions or alternates
Trouble shoot and support all desktop & peripheral hardware and application issues
Participate in hardware and Software Inventory exercise
Participate in project implementation with respect to desktops and peripherals
Manage various desktop business and infrastructure applications
Coordinate with hardware and application support vendors for day-to-day issues
Escalate support issues appropriately at the right time
Adhere to 24×7 shifts
Participating in daily health checks and handover of support issues
Follow work allocation schedule and project plan.
Prioritize project tasks and seek assistance from Supervisor as applicable.
Review project requirements and execute projects as per requirements following guidelines and deploying the tools/systems as applicable.
Meet / exceed internal partner/client requirements.
Adhere to procedures like communication protocols, operational practices / procedures, Information security practices, attendance procedures, etc.
Help / buddy team members as requested by Supervisor
Upon request, participate and contribute to review meetings.
Assist the supervisor in tasks / assignments like developing / executing new procedures / processes, diagnosis of problem / client issues, etc.
Qualifications:Additional Information:
All your information will be kept confidential according to EEO guidelines.
More Information:
Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.
Students & Recent Graduates: Start your career at Merkle and get on the path to success.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.
