MetLife Hiring For Specialist – Process Excellence at Noida Full Time

Specialist – RPA Support Engineer (Blue Prism)

Position is to provide L2 Production Support to ensure MetLife’s Digital Workers are working 24 X 7 X 365 as configured including but not limited to :

• Diagnose and resolve technical problems, system errors, and exceptions encountered by RPA bots
• Collaborate with the RPA developers, Business Analysts and other stakeholders to provide effective solutions and bot status updates.
• Act as the first point of contact for RPA-related incidents and service requests.

Job Responsibilities

• Incident Management – Manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client’s incident management process
• Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client’s incident management process
• Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
• Work on bug fixing, minor enhancements, code fixes etc.
• Support Senior Developer with development efforts
• Review and plan continuous improvements to ensure smooth running of the applications
• Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)
• Build and update knowledge base from incident and problem tickets
• Administer and execute testing and process deployment across environments – UAT / Pre-prod / Prod. Conduct the configuration testing in all phases
• Comply with MetLife client’s standards, IT security policies, best practices, procedures & guidelines S/he should be able to provide support to BA in creating the Process Definition Document, which includes process instructions at a keystroke level and accompanied details
• Work on Adhoc projects in peripheral tools and technologies as required