M&G plc Looking for IT SME – Salesforce at Mumbai, Maharashtra Full Time

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. The company has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities.

Job & Personal Skills:
Strategic thinker, able to balance service, operational cost and risk across short and long term

Deep architectural expertise in Salesforce

Strong problem analysis/investigation skills and the ability to produce creative sustainable solutions to system issues and user problems

Strong client facing and verbal skills for Business users and managers with track record of engaging successfully with senior stakeholders

Coaching and supplier management to drive performance and standards in collaboration with our suppliers and internal Agile squads

Lead and role model the team culture of ownership, empowerment, continuous improvement, learning and mutual support

Essential Knowledge & Experience:
The ideal candidate will have:
Accredited Salesforce Application or Systems Architect, working towards Certified Technical Architect

At least 3 years of experience managing a highly effective support team

BSc in Computer Science or related field, or equivalent work experience.

Several years of experience as a technology leader supporting software throughout a product or feature lifecycle

Experience in effectively managing a range of tasks and priorities, simultaneously

Excellent verbal, written and interpersonal skills. A phenomenal team mate with strong analytical, problem solving, debugging and troubleshooting skills

Knowledge of one or more of the applications making up the platform

The ability to drive decisions, take initiative and be hands-on

We live by four behaviours at M&G Global Services and we ask all our employees to:

Inspire Others – Support and encourage each other, creating an environment where everyone can contribute and succeed

Embrace Change – Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas

Deliver Results – Focus on outcomes, set high standards and deliver with energy and determination

Keep it Simple – Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things