Microchip Technology Inc. is a leading provider of embedded control applications. Our product portfolio comprises general purpose and specialized 8-bit, 16-bit, and 32-bit microcontrollers, 32-bit microprocessors, field-programmable gate array (FPGA) products, a broad spectrum of high-performance linear, mixed-signal, power management, thermal management, radio frequency (RF), timing, safety, security, wired connectivity and wireless connectivity devices, as well as serial Electrically Erasable Programmable Read Only Memory (EEPROM), Serial Flash memories, Parallel Flash memories, and serial Static Random Access Memory (SRAM). We also license Flash-IP solutions that are incorporated in a broad range of products.
Job Description
Primary Job Responsibilities (Essential Job Functions):
The candidate will join a team of professionals providing needed high level and high quality support to our customers (Telecom Service Providers, Major Comm. Suppliers, market makers, and major institutes). The main duties, among others, the support engineer will perform the following:
Be the Time Pictra SME for trouble shooting, installs and training.
Troubleshooting of customer FTs -timing and synchronization systems, equipment,
Log customer cases in the CRM System
Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available
Effective communication with the customer
Proactive communication with the Technical Support Management
Documentation of the solution and timely updates of the customer case status in the CRM
Focus on pre sales and post sales technical engagements for Microchip FTS products.
Provide front line technical and applications support customers and internal sales forces.
Provide technical presentations and trainings that reflect customer requirements and emphasis on scalable features of Microchip FTs equipment.
Job Requirements
Required Qualifications:
EE or Telecom Engineering Degree
Basic knowledge / understanding of networks, protocols and switching technologies including TCP/IP, ATM, T1, T3, DSL, NAT, VPN, PPP, PPOE and DSLAMs, SDN, MPLS
Knowledge of NTP, SNMP, SNTP, Ethernet, NTP, PTP.
Three or more years of Technical Support or Customer Service experience.
One year experience in working within a CRM system/environment.
Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls
Setup and administration experience in HP-UX, Solaris, RedHat, Oracle and Windows.
Programming experience using SQL, Java and Visual Studio.
Additional Qualifications:
Work will in a team environment.
Self-motivated and self-started skills with great organization skills.
Systematic approach to problem solving with strong attention to detail.
Effective and proactive communication
Microchip offers market-based salaries and competitive compensation packages, including 401k, Medical, Dental, Vision, Education Reimbursement, & Profit Sharing.
Microchip is an EEO/AAP employer and we do not discriminate on the basis of race, religion, national origin, sex, sexual orientation, age, physical or mental disability, marital status, or status as a disabled veteran.
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