Microlink Solutions Pvt. Ltd Looking for Service Desk Support Engineer at Navi Mumbai, Maharashtra Full Time

Dear Candidates,

Microlink Solutions Pvt Ltd., a leading IT Infrastructure and IT Solutions Provider is a professional organization committed to provide outstanding Value Added Services to its Corporate and Institutional Customers.

Microlink is charting out new avenues & territories for a strong & exponential growth for which, we are looking out for experienced, talented, & dynamic team members who has the right Attitude, Ability and are prepared to meet up challenges of future growth.

We have an immediate opening for the Desktop Support Engineer at Navi Mumbai location.

Designation : Desktop Support Engineer- Navi Mumbai location

Job Description :

Detailed description for technical support

1. First point of receiving problem calls from the Retail outlets

2. First diagnostic and troubleshooting of problem on Phone

3. Information collection on problem and possible cause of failure

4. Use on line Diagnostics tools to trouble shoot the problem

5. In case of failures escalate the problem to the Vendor / L2 /AMM as defined.

6. In case of warranty failures escalate to L2 to take up with OEM and expedite the rectification

7. Keep down time of the equipment to minimum

8. Maintain MTTR within specified SLA

9. Accurate guidance to field vendor engg. for carrying exact spare parts

10. Coordinate with handyman/ Vendor Field engg. staff to rectify problems reported

11. Coordinate with the OEM support offices on warranty replacements

12. Provide data for failure trends and analysis

13. Provide data for spares consumption pattern analysis

14. Provide MIS for Daily / Weekly / Monthly analysis of failures

15. MIS on efficiency of repairs

16. Work on smooth flow of information related to Technical upgrades to field

17. Identify and provide inputs for training needs of field staff to L2 team

18. Identify needs and provide data for preparation of simplified maintenance tools

19. Work with applications support team to identify and carry out on line diagnostics

20. Provide data for improving applications configuration to ease operation efficiency

21. Working with the rotational shifts 24/7Local candidate would be preferable

Should be ready to join immediately

Salary- up to 1.84 lacs PA (Higher on merit) +TA/ DA + PF Benefits

Job Type: Full-time

Salary: ₹10,000.00 – ₹15,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Shift:

Speak with the employer
+91 9173613399