Micron Looking for Channel Sales Operations Analyst (Model N Help Desk Support) at Hyderabad, Telangana Full Time

Our vision is to transform how the world uses information to enrich life for all.

Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

JR32852 Channel Sales Operations Analyst (Model N Help Desk Support)

The Channel Sales Operations Analyst will report into the Sales Operations organization working closely with Channel Sales and our Channel Partners (Distributors) to drive partner engagement and operational excellence. The successful candidate will provide business system support for the Model N platform which supports channel revenue, business management processes and operational continuity. The candidate will partner with internal collaborators across functional teams and channel partners to drive business and operational effectiveness to support sales productivity and enablement.

Responsibilities include, but not limited to:
Provide daily Model N Help Desk Support – support business management of Model N system and provide domain expertise, guidance, and training to internal and external users on various aspects of the system

Trouble-shoot common Model N issues for global users both internally and externally, including EDI/RosettaNet issues

Enter and support Model N system IT cases

Provide support related to business processes and continuity, including setting up new user and handling user accounts

Develop Model N user guide and training and communicate to internal team members and external partners

Ensure compliance to WW channel policies and procedures

Document business processes, policies, and procedures

Support audits and compliance with Legal, Trade Compliance and Sarbanes Oxley controls

Minimum Qualifications:
Proven experience (5 yrs+) in any of the following or related fields: Business, Sales/Marketing, Finance

Proficient in English (oral and written); Chinese-Mandarin language is desired. Additional languages are considered an asset.

Experience in Model N system is desired, but not required. Must demonstrate a technical ability to learn new software tools

Proficient in Microsoft Office. Experience with ERP/CRM systems (ideally SAP, Salesforce.com) and visualization tools (e.g. Tableau, Power BI) a plus.

Strong analytical, critical thinking, and problem-solving skills

Excellent customer experience mentality and interpersonal skills

Passion for driving operational process improvement and excellence

Excellent organizational skills and attention to detail

Ability to effectively prioritize, multi-task and handle contending work

Motivated and upbeat self-starter with drive for continuous learning and results

Agile and flexible to handle change and the shifting demands within the business environment

Strong team focus with ability to collaborate with multi-functional teams to achieve goals

Effective communication skills both written and verbal

Be able to maintain composure and respond to deadlines in a limited timeframe

Focus on quality – do it right the “first time” mentality

Experience working in distribution or channel sales desired, and knowledge of IT and Semiconductor Industry is a plus

Education:
Required: Bachelor’s Degree

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please note that in order to assist in providing a safe and healthy workplace for all Micron team members, new employment offers for jobs based in India, Malaysia, Singapore, and the U.S., are contingent upon the applicant’s provision of a copy of their COVID-19 vaccination document to Micron on a confidential basis prior to their scheduled start date confirming that they have completed the COVID-19 vaccination process, subject to any written request for medical or religious accommodation and to the extent permitted by applicable law.

To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.