MICROSENSE NETWORK PRIVATE LTD Looking for IT Helpdesk Engineer at Vadodara, Gujarat Full Time

Job description

Job location is Vadodara.

Salary: – 12K to 15K depends on experience.

Fresher also can apply.

Excellent communication in English is must.

Provide a single point of contact for the WI-FI IT Infrastructure.

Should be willing to work in shift duties.

The Language of support will be English.

Monitor the service desk tools for network, open and pending incidents.

Receive Incidents, Service requests, queries, Change requests from Clients and provide first level of support to Connect to WI-Fi network.

Log tickets in the service desk tool & making service request over phone or through mail.

Log tickets generated by alerts in the tools.

Route calls to the appropriate escalation team.

Should have knowledge on Windows 7, 10, Mac devices to connect to wireless network and preliminary troubleshooting.

Should Have good English communication skills to support Guests users over Direct visit, Phone / Email

Should be able to analyze Hardware problems.

Job Type: Full-time

Salary: ₹12,000.00 – ₹15,000.00 per month

Job Types: Full-time, Regular / Permanent

Salary: ₹12,000.00 – ₹15,000.00 per month

Schedule:

Experience:

• total work: 1 year (Required)