About Us
At Microsoft, we embrace the company mission to help empower every person and every organization on the planet to achieve more. Every product we build, every service we provide, and every service experience we deliver is grounded in this mission. Today, we live in a mobile-first, cloud-firstworld, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. To learn more please visit:
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MS Digital Employee Experience & The Opportunity
In Experiences & Devices within Data Platform and Growth, MS Digital Employee Experience organization has an immense opportunity to both help drive the future of Microsoft, as well as accelerate the company’s transformation in this ever-changing fast paced digital world. Our organization is for those individuals who want to be strategic partners to the business in addition to having an immense opportunity to create innovative solutions across a vast portfolio of products and services.
Global Support & Integration delivers worldwide modern support experiences that consist of Global Helpdesk, Tech Link, Audio Visuals (AV) Link, AV Life Cycle Refresh, Application Helpdesk Support, Executive Support, Site Support, Venture & Integration Support and Site Infrastructure Deployment services.Global Support & Integration provides these above services to over 170k internal users across 90+ countries, via multi-year Supplier/Vendor Contracts enabling this Employee Experience.
The Sr IT Manager is accountable for deployment and operation of IT-related services, which support the Microsoft businesses internationally, and promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.
The Sr IT Manager is the field IT person delivering the foundation services that keep Microsoft locations connected including:
This position will be reporting to the Area IT Manager, based in India and responsible for managing multiple Microsoft sites consisting of Engineering groups, Research, MS Digital, Cloud+AI, GSMO and BPO offices.
Core Focus Areas:
Help Power the Digital Transformation
Advocate for our Customers
Contribute to Modernizing MS Digital Employee Experience
We seek someone who is collaborative, dedicated, a quick learner and adaptable (will be able to pick up a new technology with relative ease).
Skills Required:
ADDITIONAL CONTEXT:
Reporting to the Area IT Manager, the role will be based in the India MCAPS HQ at Gurgaon and will provide support to MCAPS sites across India and will also provide support to India Noida portfolio and may additionally manage several Microsoft sites span across multiple cities in India which includes a portfolio of India Engineering groups (E+D, C+AI), CE&S, IGD, MS Store business groups.
The core areas of focus are:
Engage with internal Showcase clients to ensure awareness regarding the ITCC services available.
required (must have)
5+ years of experience in end user support and it management
it operations management for a multi-site / multi-country organization
proficiency in microsoft server & office products
fluent english language skills (written and spoken)
microsoft certified it professional: mcitp
preferred (ideal to have)
itil
qualification:
bachelor’s degree in computer science
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