Microsoft Hiring For Sr. Operations Program Manager at India Full Time

Are you passionate about the Cloud and looking for an opportunity to make a long-term impact on Microsoft’s future by delivering the best Cloud with the best customer experience If so, this is the role for you!
This is a fabulous opportunity to join a dynamic team and influence the way one of the world’s largest and fastest growing Cloud Infrastructure environment is built and supported.
Microsoft’s Azure Hardware Systems & Infrastructure is the engine that delivers capacity for all Microsoft cloud services predictably through intelligent systems driven by continuous learning and a world class organization. Our vision is to empower customers to achieve more by delivering cloud capacity differentiated at scale. This organization focuses on smart growth with an emphasis on automation, data-driven process engineering, operational excellence, and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft’s all online businesses including Azure, Exchange, Bing, OneDrive, and Xbox branded services. Our infrastructure is comprised of a global datacenter portfolio that is managed by highly talented subject matter experts working to deliver these services.
Within Azure Hardware Systems & Infrastructure, the Spares and Warranty team is responsible for ensuring that the right spare parts, are in the right place, at the right time in support of delivering global capacity requirements.
We are looking for a passionate, high energy individual to join the Spares and Warranty team to engineer processes, define, and deliver scalable systems solutions, manage KPI development, data analytics, driving transformation of spares inventory planning & deliverables. In this role, you will be a key player in the projected growth & optimization of the Microsoft cloud infrastructure.

• We are looking for an experienced Program Manager with demonstrated ability to navigate uncharted territory, drive innovation & results, enable scale and quality, while being customer obsessed.
• Plan & optimize the global inventory of service parts for in-warranty and out-of-warranty service models to meet target service levels and budget requirements – measures of success will be achievement of the spares fill rate key result and managing to spares budget targets
• Define new data-driven inventory models to support the evolving business need & optimize service level
• Define, engineer process, and deliver automation feature requests, enabling cohesive solutions for both process and tools that scale & align to a multi-year vision
• Partner with software engineering teams, driving delivery of automated solutions
• Develop annual spares budget forecast, proactively managing budget needs based on business requirements
• Partner with data center operations to promote transparency of sparing strategy & to identify opportunities related to inventory optimization
• Build strong working relationships across multiple disciplines (Sourcing, Finance, Data Center Operations, Suppliers & others), cultivating strategic relationships & influence across the organization
• Support business case, financial impact and recommended go-forward plans through the analysis of large data sets (via SQL, Access, Excel, PowerBI and similar mediums)
• Work independently and be agile in a dynamic and growing environment
• Support continuous improvement initiatives with a persistent focus on experimentation and iteration

required qualifications

• bachelor’s degree in engineering, computer science, supply chain, business or equivalent work experience
• 8+ years demonstrated experience in the cloud server/network hardware, supply chains or equivalent complex, large-scale manufacturing supply chain and/or forecasting, maintenance & repair operations environments (service & repair)
• proficient with microsoft applications including excel, word, powerpoint, visio, project.

preferred qualifications:

• understanding of process engineering and software development lifecycle, including gathering, analyzing, and defining business and functional requirements creating global metrics, trend charts and other decision-making tools
• expertise in deployment & service of high-performance, highly available, large scale server hardware, network device and related technologies, preferably in tier one cloud provider datacenters
• knowledge and understanding of cloud infrastructure and datacenter issues such as physical space, rack units, break-fix requirements and incident management
• demonstrated ability to manage competing priorities, and work well under pressure with minimal guidance
• demonstrated inventory planning expertise, including multi-echelon inventory optimization
• strong process/system background and proven ability to rapidly understand, use and drive improvements in new processes/systems
• demonstrated technical problem solving and communication skills with a focus on process engineering and automation
• comfortable working in a fast-paced dynamic environment with rapidly changing requirements
• strong critical thinking and ability to drive resolution in ambiguous situations
• detail oriented, ability to communicate complex problems and solutions, strong drive to collaborate, strong bias for action to close out problems, very comfortable working with numbers
• good business judgment, executive communication/presentation skills, and persistent attention to detail
• strong working knowledge of key it and service industry concepts
• strong analytical capabilities & experience with time-series modeling, optimization, and statistical analysis is a plus
• demonstrated expertise in program management methodologies, process, and tools
• lean/six-sigma training, 5s, kaizen, agile, cpim/cscp certification useful
• experience with erp/mrp systems is a plus (dynamics 365, sap, or comparable)
• to be successful in this role, you must have a solid understanding of supply chain fundamentals including sourcing, planning, procurement, inventory management, replenishment, asset management, returns management and product lifecycle management. embodying a data-driven, fact-based approach to problems and being customer obsessed is a must.

ability to meet microsoft, customer and/or government security screening requirements are required for this role. these requirements include, but are not limited to the following specialized security screenings: microsoft cloud background check: this position will be required to pass the microsoft cloud background check upon hire/transfer and every two years thereafter.