The Dynamics 365 engineering team is growing the FastTrack program to keep up with the demand of our growing service. The program aims to support our customers in their implementation journey moving to Dynamics 365 cloud and we will help drive delivery of the full value of their investment. We believe our north star is to help our customers achieve the business goals and end-user adoption that they envisioned during purchase.
FastTrack Solution Architects are innovative professionals that deliver services to our customers and partners.
They have a strong passion for the customer, ability to teach, mentor and lead the customer and/or partner to a successful implementation, in addition to achieving the customers’ target adoption goals.
What we offer:
An environment that fosters continuous learning of new skills and technologies
Be part of one of the fastest growing businesses as we continue to release new capabilities for Dynamics 365
Join an exciting, diverse and collaborative team where you will learn and teach others
Opportunity to work alongside the engineering team responsible for the design, development and release of Dynamics 365
Opportunity to help shape the future product direction
Responsibilities
Own and deliver the customers’ FastTrack service customer and partner experience. Provide guidance and advice to proactively help customers avoid issues, while removing roadblocks.
Improve the FastTrack for Dynamics 365 experience by identifying and working with other colleagues within Microsoft to get product features built, processes implemented, and policies changed, and capturing data
Evangelize and be a “model representative” for the FastTrack Program, to others inside Microsoft including field sales staff, technical support, and engineering, to Dynamics Partners, and most importantly to our customers
Key business metrics:
Drive customer success and adoption
Customer and partner onboarding satisfaction
Reduce time and cost to onboard
Providing high quality data to help drive service improvement
Qualifications
Deep understanding of Dynamics 365 Customer Engagement online technology including leadership roles within 2+ enterprise-level projects within enterprise/global accounts
Demonstrable experience (5+ years) implementing (functional or technical) and supporting Dynamics 365 or competitive solutions
5+ years of experience in systems development, and software support or IT consulting or equivalent industry experience with Microsoft products
Knowledge and technical proficiency in adjacent technologies including the following: Office 365, Power BI, PowerApps, Microsoft Azure, Azure Logic Apps, Flow, SQL, AD, etc. (certifications a plus)
Passion for customers, technology and learning. Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners
Strong problem-solving ability ranging from conceptualization to implementation
Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
Demonstrated leadership skills are required. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others
Excellent communication skills with proven ability to communicate at all levels in a customer organization from CxO to end users and IT professionals
Bachelor’s degree in software engineering, computer science or equivalent work experience
Five or more years of professional experience as a senior technical resource leading large software implementation projects
Exceptional leadership acumen with demonstrated success in “engaging virtual teams” with ability to influence others and ensure results
Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success
Strong Software Development Skills
Preferred qualifications
Should have one or more of the following:
Proven experience with the Dynamics CRM SDK
Understanding of the Microsoft sales process and tools a plus
Experience implementing cloud technologies
Experience using Agile Methodology or Scrum software development
Experience implementing solutions on Microsoft Azure
Travel: Occasional travel is expected in this role.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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