Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.
Our newest CSS organization – Security, Compliance, Identity and Management (SCIM) – was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Microsoft Security is now a multi-billion-dollar business, with product lines that help customers protect, detect and respond to cybersecurity threats: Microsoft Entra, Defender, Intune, Purview, Priva and Sentinel. To support this comprehensive set of product families, CSS has formed a new Support Business Unit: Security, Compliance, Identity and Management, or SCIM, to empower our customers to achieve more through world class cybersecurity support. Within SCIM, the Security and Compliance LOB goal is to support our customers who need help to succeed with Microsoft Defender, Purview, Priva and Sentinel.
As a Partner technical Advisor, you will be responsible for
Readiness Development
Case Management (Delivery Excellence)
Managing Collaboration Activities
participates in building communities with peer delivery roles (e.g., Support Escalation Engineering, Escalation Engineering, etc.).
Supportability Activities
Process Improvement
Qualifications
Minimum requirements:
2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor’s Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 1+ year(s) in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
Language Qualification
English Language: fluent in reading, writing and speaking.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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