MicroStrategy India Looking for IT support Engineer at Mumbai, Maharashtra Full Time

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people.MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The Role: MicroStrategy’s IT Support Engineer will provide desktop and help desk support to technical and non-technical employees, executive management, and event support (both on and off-site).

Your Focus:

• Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment.
• Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices.
• Performs upgrades, repairs, imaging, configuration, installation and maintenance of PC, MAC, memory/storage, operation systems, servers, drivers, and other equipment.
• Procures, installs, configures, troubleshoots, and repairs mobile devices for Apple and Android.
• Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets.
• Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services

Required Experience and Skills:

• Candidate must possess 1+ years of experience in a computer hardware environment, or the equivalent combination of formal education, training and experience.
• Knowledge of Microsoft OS (Windows 2012, Windows 10). Office 365, Active Directory and desktops applications.
• Excellent troubleshooting and problem-resolution skills.
• A+ or similar certifications are a plus.
• Excellent interpersonal communication skills in order to effectively interact with technical and non-technical employees.
• Excellent customer service skills.
• Ability to prioritize among multiple, competing requests.
• Microsoft certification is a plus.

Additional Information

The recruitment process includes online assessments as a first step (English, logic, design) – please check also your SPAM fold