Job Description for Technical Support Engineer
Job Description:
1) Providing technical support to end-users via remote support or by visiting the client-end. Diagnose and resolve technical software issues.
2) Troubleshoot and resolve client tech issues related to Product, Virus & Malware Intrusion Etc.
Key Role:
1) 1-2 years work experience on Technical support
2) Provide Online/Offline Technical Support to National/International Customers.
3) Providing technical support and customer service for our clients.
4) Providing Technical Support related to Product lines like Anti-virus.
5) Manage support inquiries via e-mail and phone.
6) Good ability to work in a team environment with multiple team members.
Functional Area:
1) Proficient knowledge in Understanding of operating systems, Windows 2012/2008/2003/NT/XP configuration options and troubleshooting.
2) Proficient knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
3) Knowledge of Active Directory/DNS/DHCP.
Job Types: Full-time, Regular / Permanent
Salary: ₹209,339.61 – ₹300,000.00 per year
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
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+91 9819301404
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