MicroWorld Software Services Pvt. Ltd Looking for Technical Support Engineer (L2) at Mumbai, Maharashtra Full Time

Job Description for Technical Support Engineer

· Experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.

· Experience with Windows/Linux/Mac OS environments.

· Ability to diagnose and troubleshoot Security issues.

· Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)

· Excellent problem-solving and communication skills.

· Ability to provide step-by-step technical help, both written and verbal.

· Taking ownership of customer issues reported and seeing problems through to resolution.

· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

· Ensure all issues are properly logged.

Job Types: Full-time, Regular / Permanent

Salary: ₹200,000.00 – ₹300,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Shift:

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)