MicroWorld Software Services Pvt. Ltd Looking for Technical Support – Fresher – at Bengaluru, Karnataka Full Time

Job Description for Technical Support Engineer

Experience: Fresher

· Experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.

· Should have knowledge of Hardware and troubleshooting the same.

· Should have knowledge of Windows and Linux Operating System.

· Should have basic concept of Network Functioning and Troubleshooting.

· Ability to diagnose and troubleshoot Security issues.

· Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)

· Excellent problem-solving and communication skills.

· Ability to provide step-by-step technical help, both written and verbal.

· Taking ownership of customer issues reported and seeing problems through to resolution.

· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

· Ensure all issues are properly logged.

Job Types: Full-time, Regular / Permanent

Salary: ₹144,000.00 – ₹180,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Shift:

Application Question(s):

• Do you have knowledge of Hardware and troubleshooting?
• Do you have knowledge of Windows and Linux Operating System ?
• Do you have basic concept of Network Functioning and Troubleshooting?