Mignet Technologies Looking for senior IT Engineer at Kochi, Kerala Full Time

We are looking for a well efficient senior IT engineer who have more than 2 years experience in similar field. and the candidate will be responsible for the integral part of the development of organisation.

Responsibilities:

• Establish trust and maintains a high level of confidentiality for all activities/tasks.
• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Follow the SLA for issues with respect to the severity.
• Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledgebase articles).
• Provide Audio/Video and Computing support for high profile onsite/offsite presentations, events, and meetings.
• Ability to troubleshoot with flexibility and success across varying technology platforms such as PC, MAC, iOS, Android, BYOD, etc.
• Travel to provide Executive support on occasion.
• Provide 24×7 on-call support in an on-call rotation.

Requirements:

• BS degree in Information Technology, Computer Science or equivalent.
• Certifications: CCNA, MCSE, ITIL
• Proven working experience in enterprise technical support, IT support or as a technical engineer.
• Strong problem-solving skills.
• Excellent client-facing skills.
• Excellent written and verbal communication skills.

Job Type: Full-time

Salary: Up to AED5,000.00 per month.

Work location : Dubai

working days: Monday-Friday

candidates who are interested to migrate to Dubai can apply

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Schedule:

Supplemental Pay:

• Commission pay
• Performance bonus

Speak with the employer
+91 7736563998
Expected Start Date: 01/09/2022