Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
Job Overview:
Help our client revolutionize the way people make and accept payments. We’re looking for a Service Desk Support Technician to join our IT team. This is a great opportunity to work and grow with a fantastic company, learning more and more every day. We are predominantly Mac OS and Chrome OS, with a growing Windows environment, requiring a motivated self-starter who is eager to learn more.
How You Will Make An Impact:
Work hours are 10 am- 8pm , Sunday through Wednesday
You will:
Have 4 years experience in a similar role
Assist with all things IT in our client office remotely
Provide front-line support for clients workers
Field questions
Onboard new workers to IT hardware and systems
Migrate to new machines
Deploy software and provide access to workers
What You Will Need To Succeed:
Qualifications
You have:
Mac OS + Chrome OS + Windows end-user support experience
Fantastic deskside manner
Good problem solving and pattern recognition
Have a basic understanding of connecting computers to networks
Ability to quickly assess root cause, and implement and share corrections
Willingness to collaborate on development and upkeep of knowledge base articles
Even Better:
Powershell and Active Directory administration understanding
VOIP administration experience
Experience with Munki
Being a serious A/V person will help in many ways
A college degree is helpful, but actual industry experience and knowledge is key
Our Commitment to Diversity & Inclusion:
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
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