Role and Responsibilities:
As a Help Desk Analyst, he will be responsible for acknowledging the tickets raised by Key users in ESP tool (SAP tool).
Monitoring the tickets on daily basis and update the users accordingly.
Coordinating with users and consultants for closure of tickets
Coordinating with the consultants for closure of incident or high priority tickets before they meet SLA.
Monitor the confirmed by customer tickets with the Quality assurance task (QAT) guidelines to make sure no ticket is QAT flagged.
Preparing reports on weekly basis for all clients and share it with Project Managers.
Conducting regular meeting with Project Managers and Competency Leads for discussing on the pending issues.
Location: Bangalore
Experience: 1+ Years
Salary : As per company standards
Contract Type: Full Time
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