MIMS Pte Ltd Looking for Digital Tech Lead at Mumbai Metropolitan Region Full Time

The Digital Tech Lead will be responsible for leading a dedicated IT team, ensuring the highest standards of delivery and client satisfaction to achieve business goals and financial targets. Working alongside business team, operation team and strategic planning team, the Digital Tech Lead will utilize his or her proven strategic and technical capabilities to propose effective digital solutions that support business goals while addressing client needs and establishing company as an industry leader. This position will help lead and transform the Medical Communications offerings into best-in-class digital services in a rapidly changing environment.

Key responsibilities of this position include:

• Collaborate with the regional leadership team to develop the strategic and resourcing plan for Medical Communications digital solutions to achieve business objectives and financial targets.
• Design a strategic roadmap for the IT team to achieve organizational goals.
• Oversee and supervise a team that manages digital project workflows and executes across virtual platforms, video production and web development.
• Identify new technologies and industry competitive trends and utilize this knowledge to enhance clients’ digital solution offerings.
• Employ technical skills and knowledge to develop and drive governance, accuracy and consistency within IT team’s operations across the new digital ecosystem at Company.
• Act as a consultant to ensure the best digital solutions are being delivered to meet clients’ needs.
• In collaboration with the Business Managers, support new business development activities for digital service solutions.
• Establish workflows and SOPs to enable digital and operations teams to effectively and efficiently deliver digital solutions and continually optimize.
• Ensure appropriate technical, legal and risk assessments are taken into consideration for all proposed digital solutions.
• Monitor and evaluate delivery and take corrective action as necessary to ensure on-brief, on-time and on-budget delivery of digital solutions.
• Liaise with third-party suppliers, internal teams and clients as necessary throughout the lifecycle of the project.
• Lead IT team and provide strong organizational processes for all digital initiatives to enable effective planning, execution and delivery of new service offerings.
• Identify resources (technical, capacity) needs in order to sustain the dynamic requirements of new digital offerings.
• Provide expertise in assessing scopes of work for new digital offerings ensuring appropriate solutions are being presented, analyzed and considered.

Key requirements

• Over 5 years working in an IT role within an agency or equivalent environment.
• Experience leading digital development projects and managing third parties.
• Background and/or working knowledge of establishing and managing delivery of live events/webinars/video streaming.
• Working knowledge on the software development project management and be able to practice the management itself.
• Working knowledge of video production.
• Familiar with hands-on experience on the tech stack such as CMS (wordpress), PHP, Javascript, MySQL, Apache, Nginx, IIS (Webserver), Sendgrid (mailserver), Ubuntu, Red Hat, CentOS (server OS).
• Working knowledge on website development, internet initiatives, web API/restful API/webhook and a plus for mobile app.
• Have working knowledge with the digital marketing tools, including but not limited to Google analytics, Google tag manager, UTM query management and Hubspot.
• Proven leadership skills and experience managing direct reports and/or others across a matrix organization.
• Ability to identify new business opportunities in the digital space, translate client needs into viable solutions and technical specifications and effectively communicate to the required internal stakeholders.
• Highly organized and detail orientated, with ability to prioritize work of self and others within a deadline driven environment.
• Solution oriented with a strong sense of ownership of process and results.
• Ability to find efficient and effective solutions to complex problems.
• Self-motivated with proven ability to motivate others.
• Healthcare experience not necessary, but prefer knowledgeable and passionate about the healthcare professional / prescription medicine healthcare sector.

Key Behaviours:

• People management skills.
• Communication skills.
• Interpersonal skills.
• Motivating and supportive leader.
• Internal collaboration.
• Learning agility.
• Positive and energizing.
• Creative and innovative.