Minitek Systems India pvt ltd Looking for Helpdesk Executive at Nashik, Maharashtra Full Time

Designation : Call Co-Ordinator / Helpdesk Support

Job Description

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Ensure the daily attendance of all location engineer and onsite Engineers availability during service window
• Monitor and respond quickly to incoming requests related to IT issues from Factory users
• Log all requests in to Help Desk application and assign call to relevant engineer for further action
• Monitor and maintain record events and problems and their resolution logs properly in helpdesk application
• follow up with engineer and users to ensure complete resolution of issues
• Identify and escalate situations requiring urgent attention
• Prepare daily, weekly, monthly reports and send it to the reporting managers
• Keep inventory of all equipment, software, and license and provide data when required

Age below – 35 years

Salary – 14k to 18k

Gender – male only

Experience -2 to 5 years

Job location – Nashik

Job Type: Full-time

Salary: ₹14,000.00 – ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Ability to commute/relocate:

• Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 7768004228