Miratech Looking for Genesys Technical Support Engineer at India Full Time

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

Job Description

We are actively seeking a seasoned Genesys Technical Support Engineer who possesses a comprehensive understanding of complex technical systems and is adept at providing efficient solutions to intricate challenges.

Responsibilities:
Providing end-to-end Outbound migration.

Handling migration meetings and coordinating with various teams to complete the migration task within the predefined timeline.

Handling tasks like corporate favorite and stat updates, WWE configuration, VAG creation, VQG creation, Access group creation, Role creations Ring-fencing, Campaign creation, PDV configuration, and validations

Qualifications

Minimum of 6 years of practical hands-on experience in Genesys Engage Inbound and Outbound solutions

Proficient in using Genesys Administrator, Genesys Administrator Extension, and WDE/WWE for system management

In-depth familiarity with implementing and fine-tuning Genesys Engage Inbound and Outbound configurations

Proven track record of successfully resolving complex technical issues related to Genesys systems, demonstrating troubleshooting expertise

Strong analytical skills to assess system performance metrics, identify areas for optimization, and implement effective solutions

Additional Information

We offer

Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

ForeverRemote work culture: make the most of the flexibility that comes with remote work.

Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.

Global impact: collaborate on impactful projects for top global clients and shape the future of industries.

Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.