Miratech Looking for Genesys Technical Support Engineer (OCS) at Alwal, Hyderabad, Telangana Full Time

What We Do

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.

Job Description

Our customer is a multinational financial services company specializing in payment card services and providing customers with access to products, insights and world-class experiences that enrich lives and build business success.

Currently, we are looking for a Genesys Engineer (with focus on OCS) to join our technology contact center support team, who will help us working on the ongoing support of a migration project.

The tasks of the team include:
Administration and Operation, including management of Moves, Adds, Changes and Deletes (MACD)

Technical support and Genesys ticket management

First call point of contact

Problem management and problem resolution

Genesys QBR participation

Change requests, additional call flows, additional lines of business, new requirements

Defects processing for customized functionality and integrations

Call flow optimization reviews

Schedule, develop, test and implement preventive actions

Documentation and training services

Qualifications

5+ years of experience in contact center technologies

Broad experience with Genesys solutions

Solid skills in installing, configuring, and troubleshooting Outbound OCS Product Suite

Experience in contact center migration and support

Knowledge of troubleshooting of production related issues if any and providing root analysis and resolutions

Knowledge of network infrastructure

Bachelor’s degree in Computer Science, Engineering or related field

Excellent interpersonal, collaboration and communication skills

Additional Information

We offer

Strong career opportunities for professionals

A variety of international projects and mobility across projects

Professional development support and professional certification opportunities

Competitive compensation, advanced bonus systems

Flexible working schedule with a remote possibility

Corporate, social and cultural events