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Overview:
We are looking for a network engineers. Having good knowledge of troubleshooting issues related to routers, switches, and firewalls. Should have an understanding of Cloud Data Centre architectures.
Responsibilities:
Coordinates the day-to-day activities of technical delivery staff in an assigned function. Develops work schedules and monitors workflow to achieve established goals & objectives.
Drive day-to-day operations in a 24/7 environment for multiple customer engagements in the Voice Network infrastructure space. Work closely with Global counterparts in Implementation, Data Center Infrastructure, Support Operations team
Will interface with the onsite leads/local management to identify the areas for improvement in the delivery and drive the best practices implementation.
Consistently drive for Service improvement plan across tracks.
Support new team members in working through training programs, ensure that they have the necessary knowledge to effectively participate in the team deliverables.
Assists with recruiting and hiring employees, based on global profiles, who can help grow and drive business.
Responsible for performing daily operational tasks like incident/escalation management, changes, and maintaining availability at the customer site(s) as outlined by MS best practice documentation.
Ability to work independently and in teams reaching high levels of productivity
Comfortable switching quickly between tasks
Requirements:
Any Graduation or Post Graduation
4+ years experience.
Experience of VoIP technologies.
Knowledge of contact center tools, ACD / Call Center Setup.
Knowledge in setting up IVR and Options.
Understanding of LAN and WAN protocols (OSPF, BGP, MPLS, EIGRP, SIP, RTP, MGCP, RSTP/STP, etc.)
A strong and proven desire to learn and work in a fast-paced agile environment
Should have at least 2 years experience handling US/UK customers.
Excellent communication skills both verbal and written.
Additional Skills (Advantageous):
CCNA/CCNP Routing switching
Knowledge of Virtualization technologies (VMWARE)
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Job Information Industry IT Services Work Experience 12-15 Years City Hyderabad State/Province Telangana Country India Zip/Postal Code 500001 About us...
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