Assists in troubleshooting activities to resolve moderately complex issues reported by users, as well as troubleshoot system-triggered alerts and triage issues to the appropriate technology groups.
Supports business applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.
Supports basic change management processes (i.e. Software Development Lifecycle and Change Management).
Ensures appropriate support documentations are completed and maintained.
Coordinates resources and activities for client specific requests.
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