As a Lead Application Support analyst, you will be responsible for leading a team of support engineers for Policy management application and products. You will provide support services related to Application/Batch Support, Environment Support, Release and Change Management
Lead Application Support
What can you expect?
Provide online application, product configuration and batch support
Publish daily readiness report to stakeholders
Analyze issues received by incident management portal and provide clarification, solution and workarounds for them
Provide support to business queries including incident tracking and triaging
Communicating SEV1 issues and upcoming production outage notifications to operations management leadership and respective groups
Coordinating with third party vendors and other application owners as and when needed
Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines
Publish weekly/Monthly/Ad-hoc reports as per business need
Provide environment support including environment monitoring, deploying fixes, enhancements, sanity test and batch support
Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for workarounds
Provide QA support as part of unit, system and user acceptance testing
Support admin activities like status reporting and metrics generation for stakeholders
Support application audit, disaster recovery testing and Pen testing activities
RCA on production issues and plan for permanent fixes
Adhere to SLA’s and deliver projects on agreed timeline
Experience in handling onshore stakeholders
Identifying vulnerability and involve in patching activities
Involve in documentation and compliance activities
What is in it for you?
Standard MMC Salary Package
Standard MMC Colleague Benefits
Huge landscape to learn new technologies and apply your skills
We will count on you to:
Understanding of any CCM tools for Document generation and management
Programming skills with scripting language like Groovy
Well versed in API Technologies –REST/JSON and SOAP/XML, and tools like Splunk, Postman, SoapUI etc.
Good understanding of relational database concepts, Oracle PL/SQL
Must have Level 2 and Level 3 App Support experience on Java technology
Knowledge of containers like Kubernetes
Must have ITIL knowledge or certification
Knowledge of bug tracking and source code management tools like Jira and bit bucket
Manage team
What you need to have:
10+ years of IT support and development experience
BE/ BTECH/ MCA/ M TECH
Good knowledge of REST/json, soap/xml
ITIL foundation
What makes you stand out?
Insurance domain and experience
Experience with any Scalar workflow tools
Knowledge of Devops tools and processes
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