MMC Corporate Looking for Technical Support Specialist at Chennai, Tamil Nadu Full Time

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world’s leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 60,000 employees worldwide and annual revenue of approximately $10 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 100 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.

Marsh & McLennan Companies Corporate serves as an internal business function providing infrastructure and operational services to our family of companies. Through a shared vision and best practices, we provide efficient and sustainable solutions to meet internal customer business needs. We are looking for talented and motivated individuals to join our team!

This position is responsible for providing Operating System and hardware support. Member of the team in ensuring server incidents are managed within SLA. Utilizes server management and monitoring tools to proactively manage the infrastructure. Defines and delivers complex OpCo and MGTI solutions.

Responsibilities:
Install, monitor and manage Virtualized (“VMware”) server infrastructure at third and fourth line levels, leveraging vendors as appropriate.

Perform installations, patches, upgrades, capacity planning and performance tuning, through approved change management mechanisms

Manage incident tickets to resolution , within SLA and to approved documented standards

Diagnose and repair system problems, utilizing tools sets available and working closely with other internal groups / vendor support.

Diagnose, monitor and troubleshoot system performance

Service requirements gathering and documentation in partnership, with both Business leads and design and engineering groups.

Maintain and monitor compliance to corporate Security policies; Administrative Accounts use, Patch status, Services etc.

VMware Sys Admins manage vROPs, vRA and other monitoring tools to maintain service performance, including proposal for improvement.

Ensure all corporate processes are adhered to ensuring changes to the enterprise service infrastructure are fully documented following the best practice principles of ITIL.

Qualifications:
Bachelor’s or advanced degree in Computer Science or related field required; experience and/or appropriate Certifications may be substituted for degree.

8+ years’ experience of administering VMware server and Vmware View desktop environments

Experience in:
vCloud Suite Enterprise products

vRA products.

VMware ESXi Management 5.X & 6.X

vROPs Systems management

vCenter Management

VMware ESX Installations & Upgrades

VDI Management & Horizon software

VMware P2V & V2V experience

Hyperconverged technology, specifically Nutanix

Zerto disaster recovery suite

VADP based backup solutions, preferably NetBackup

A good understanding of networks & DMZs

Experience of VMware capacity Management and planning of resources

PowerShell & PowerCLI scripting

Virtual and Physical storage management – EMC SAN (RDM, VMFS, VMDK)

Detailed understanding of public and private cloud computing methodologies and service provision.

An understanding of current HP or Dell server hardware technologies.

Knowledge and use of Automation tools for systems management

Knowledge and experience in Virtualization Orchestration tools

Proven track record of managing technical deployment projects in a highly available 7×24 environment

VCP certified.

Availability after normal business hours required; rotating on-call 24×7 support.

What makes you stand out:
Strong interpersonal skills, being able to share complex concepts to any level of the business, with an ability to work as part of a Global team of specialists sharing ideas and learning from peers

Possess a strong attention to detail with the ability to manage time and projects accordingly

Ability to troubleshoot effectively. Able to work well under pressure while ensuring troubleshooting steps taken are performed in a manner which maximizes uptime. Open to collaborative work while troubleshooting, while continuing to look for solutions on own

Being a self-starter who takes initiative and is proactive, can work well in a team environment yet is able to take the lead when needed

An eye for identifying process improvements to increase efficiency and improve the customer experience

A track record of identifying and delivering operational improvements, both technical and process

Experience of task automation and orchestration, PowerShell and python scripting, mapping out complex process workflows to create future automation

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity