Job Description
Administration Experience on Avaya Aura Communication Manager, Session Manager, System Manager, AES, SBCE(Oracle), AMS, AEP, CMS
Should have good experience on Avaya Communication Manager, Session Manager, system Manager and SBC.
· Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces
· Phone or device registrations with Call Manager and SIP Server
· Session Border Controller administration and configuration
In-depth knowledge on troubleshooting Avaya Call Center Solutions and SIP integration
In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.
Recording solution knowledge, preferably Calabrio AQM
Basic SQL Database knowledge
Session Manager/System Manager (SIP server) administration and routing configuration
Troubleshooting experience on All Avaya products
Hands on experience on Incident & Change management process.
Good understanding on ITIL process.
Work with OEM for escalated cases.
Good Team player and provide periodical knowledge transfer to teams.
Should have good verbal and written communication skills.
Provides RCA for critical outages that affect production.
· Administration Experience on Avaya Aura Communication Manager, Session Manager, System Manager, AES, SBCE(Oracle), AMS, AEP, CMS
· Session Manager/System Manager (SIP server) administration and routing configuration
· Session Border Controller administration and configuration
· Works on the scheduled maintenance activity approved by the customer
· Configures the system as per customer requirement and established project SOW
· Works with the onsite system technician as required during test and turn-up of phones, application servers, and adjuncts
· Works with Service Provider for circuit turn-up activities and other issues associated with the maintenance activity
· Troubleshooting intermittent Call drops, and Network-triggered voice quality issues that require traces to be set up at multiple end-points and deep analysis of all collected traces to come up with a resolution plan
· Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller
· Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces
· Phone or device registrations with Call Manager and SIP Server
· Troubleshooting Verint Recording / CTI issues.
· Experience in coordination with Third Party/Business/Customer.
Job Type: Full-time
Salary: ₹300,000.00 – ₹400,000.00 per year
Schedule:
Ability to commute/relocate:
Education:
Experience:
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