MongoDB is seeking the newest member of the IT Audio Visual & Collaboration team. You will join an existing team that provides AV&C support for all of our global offices and remote employees. This role covers global support. Our goal is to maximize the productivity and efficiency of our colleagues through the simple and intuitive use of technology. We accomplish this by driving and implementing best-in-class AV&C experiences in our shared spaces and end-user workstations, while providing white-glove day-to-day support. Our team manages elements of our internal AV&C infrastructure, including: video conferencing services, conference room technology, digital signage, collaboration tools, and more. We work closely with our Corporate Communications, Workplace, and Video Production teams to broadcast events and messaging to other offices and remotely around the world. You will have the opportunity to design, implement, operate, and troubleshoot the systems, services, and tools we own, in both physical and cloud-based environments. We believe strongly in personal growth and mentorship so your ability to succeed is directly related to your desire to grow.
Note: This role would require someone to be willing to work from 7:30 PM to 3:30 AM IST to support our global employees.
This role can be based out of our Gurugram office or remotely in the India region.
Position Expectations
Help our colleagues maximize their abilities through the effective use of technology: investigate their issues and perform hands-on troubleshooting if necessary
Provide exceptional support to executives and other company VIPs
Be a strong technical voice within the organization by assisting with training for colleagues and developing self-service resources where possible
Help ensure that the tools our colleagues use to collaborate not only work but work together in an efficient manner
Participate in on-call support rotations; be available for off-hour maintenance and upgrades
Maintain detailed documentation of work completed, using the information gathered to develop self-service knowledge bases and improved user guides Success Measures
Our ideal candidate will have
4+ years of experience in an end-user support role, including experience providing technical assistance to Executives or other VIPs
A strong desire to grow technically
Hands-on familiarity with MacOS & Windows environments
Intermediate understanding of small scale networking
An understanding of home office video conferencing or streaming technologies
The desire to “automate everything,” combined with the ability to rapidly learn the technical skills necessary to do so
The ability to clearly communicate complex technical topics to a wide range of employees in both verbal and written form
A naturally calm and empathetic demeanor under pressure, combined with the ability to solve multiple issues in real-time concurrently
Ability to travel to US regional offices as needed
Experience with ZoomWebExGoogle Meet administration, Confluence and online collaboration tools such as Miro or Trello is a plus Position Expectations:
Help our colleagues maximize their abilities through the effective use of technology: investigate their issues and perform hands-on troubleshooting if necessary
Provide exceptional support to executives and other company VIPs
Be a strong technical voice within the organization by providing training for colleagues and developing self service resources where possible
Help ensure that the tools our colleagues use to collaborate not only work, but work together in an efficient manner
Participate in on-call support rotations; be available for off-hour maintenance and upgrades
Function as on-premises liaison for AV contractors during office builds and upgrades
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
“MongoDB is an equal opportunities employer”
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