The ServiceNow Administrator will manage all ServiceNow incidents and ensure the quality of updates/records meet standards while also providing general ServiceNow support for users. The ServiceNow Administrator will create and maintain internal documentation to improve service and operations.
Roles/Responsibilities
Develop strong relationships with business partners and development teams to understand how ServiceNow supports Moody’s business goals.
Drive solid instance health by following policies and procedures for reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
Providing technical direction and architecture of ServiceNow based business and IT solutions
Provide knowledge transfer and training to end users for application support
Drive solutions across the platform that align to ServiceNow out of the box capabilities
Proactively identify potential bottlenecks and work through resolution with team and stakeholders.
Provide technical guidance and serve as an escalation point for the ServiceNow team.
Maintain knowledge and understanding of the latest ServiceNow features and product offerings.
Drive excellent service delivery and improvement as the ServiceNow Support Team.
Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience.
Generate and maintain technical design and configuration documents.
Troubleshoot issues, perform root cause analysis and provide solutions for problems.
Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately.
4+ years large ServiceNow instance experience driving architecture and design.
4+ years as a developer on a large ServiceNow implementation.
4 years of advanced ServiceNow administration, configuration, integration and development experience including technologies like JavaScript, jQuery, AngularJS, HTML, CSS, Webservices API (SOAP or REST), JSON, XML
Strong working knowledge of ServiceNow ITSM components such as Service Catalog, Change, Incident, Problem and Knowledge Management
Knowledge on Discovery, MID server and CMDB configuration.
Collaborates effectively with other ServiceNow administrators and process owners to handle general updates and configuration changes.
Experience in managing ServiceNow instance security user/group access, administration, access control lists
Experience with deploying the update sets from sub production to production instance.
Experience planning and executing a minimum of 3 ServiceNow upgrades
Excellent interpersonal, written, and verbal communication skills
Ability to work collaboratively with customers and all functional team members
Bachelor’s degree in Computer Science, Engineering, or other related fields or equivalent professional experience
ServiceNow Certified Administrator
ITIL v3 foundation practitioner level certification preferred
Agile methodology practitioner.
Technology Services Group (TSG)
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.
Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
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