Key responsibilities and accountabilities
Work out of hours office shifts and potentially both days of the weekend, a rota will be in place
Provide 1st systems support to users, for SaaS products, our proprietary software platform Oliver Marketing
Gateway (OMG), PC, Mac and Printer based support
Escalating issues to the relevant parties appropriately
Diagnosing and resolving technical issues
Managing and troubleshooting Office 365 and other cloud-based systems
Setting up and configuring new laptops and desktops
Installing authorised software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation to all desktops and laptops
Completing internal user moves including phones
Ensuring all logs for equipment and users are maintained
Creating purchase requisitions for IT hardware/software
Ensuring licensing for all software purchased is recorded and maintained
Setting up new users and disabling expired accounts in accordance with HR requirement
Supporting Mac OSX, Windows 10 and some Windows 7 operating systems
Utilising Casper and Team Viewer remote management tools
Providing support for new implementations
Supporting the Support Technician in solution analysis and design activities
Maintaining current knowledge of relevant developments in respect of ICT and strategy within the context of the
role
Ensuring that routine maintenance and processes are reviewed, maintained and completed
Role-specific skills, knowledge and experience
Working towards Certification in Microsoft or Jamf Casper
Backup and restore software experience
Enthusiastic self-starter and must have fluent written and verbal English communication skills
Must be appropriately resourceful and a keen trouble-shooter
Must have a professional attitude, good work ethic and efficiently pursue attention to detail
Ability to work at any point in the specification and design part of the engineering lifecycle
The candidate should be familiar with generation of reports and undertaking analysis using typical office environment
tools such as Word, PowerPoint, Access, and Excel
Knowledge of ITIL and its application
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