MORE Looking for Production Tech Support Engineer at Mumbai, Maharashtra Full Time

About the role:
Working in true collaboration with our tech team, we are looking for a Production Tech support engineer , to help manage our current processes and work with the team to support our production tech framework.

You will be working with the Production technology manager and Team to manage the overall daily production support across the group and to support current and future workflows that will drive cost and production efficiency, quality and service levels.

The primary focus for this role will be to support and consistently improve the daily operational effectiveness of the accounts. Tightening up processes, streamlining workflows and ensuring Teams have the support they need to adhere to best practices and making sure we are utilizing the systems, resources and partners we have to their fullest potential.

Technology Support Manager is responsible for ensuring that the agency has an industry leading support for processes and systems that maintain the highest standards in project and campaign delivery and meeting the evolving demands of the client the same level of drive and passion as the client.

Work with Production Support Team to define and implement workflows on tools Like Dalim ES/ Twist and other automation tools, and to promote use of automation across the group

What you will be doing:
Accountable for delivery of assigned projects to time, scope and quality

Support all Production technology globally across the business

Ensure tasks and projects are accurately recorded within agreed tools

Ensure all tools are deployed following consistent agency standards, e.g. our internal tool, OMG

Ensure key documentation is used to support the tech rollouts across the business and provide training to teams/new team members as needed

Provide input into ongoing process improvements and changes to ensure the team are continuously improving

Desire to be into the detail, systems, processes, production and delivery.

Experience in fast paced agencies. This business manages scale and speed across the globe

Strong relationships based on confidence and trust in your ability to deliver

What you need to be great in this role:
5+ years of technical services experience in a complex production environment, not a traditional agency, across Print, Digital, Social and Motion technologies.

Be a hands on member of the team who can tackle problems head on and be part of the solution

Experience in building a deploying complex production technologies

Experience in implementation of large scale projects

Ability to manage multiple projects in a fast-paced environment

Ability to work under pressure to meet deadlines

Strong interpersonal and decision-making skills

Excellent attention to detail and accuracy skills

Confident and proactive – able to manage their work and always meet commitments

A logical thinker with common sense

Ability to question and challenge (both themselves and others)

Ability to see the bigger picture

Technical competence and understanding of creative process / working within a creative environment.

Confident communication skills both internally and externally with client.

Past experience in managing external partner relationships

A LITTLE BIT MORE ABOUT US:
MORE is a global production portal, part of Inside Ideas Group. We are a collection of creative technologists & production experts across the world, creating and maintaining world class content in the areas of Film, CGI, Motion Design, Digital and Print.

We bring scale, expertise, and craft, delivering creative solutions to clients and brands across the globe.

DONE. CORRECT. ON TIME.

Our reel: https://vimeo.com/337988475

OTHER ESSENTIAL POINTS TO NOTE:
As we are working remotely, it is essential that the ideal candidate have the following in place to ensure there are no delays on delivering work timeously:

Back-up power supply, if necessary.

Stable internet connectivity – fibre connection preferable (options can be discussed) to connect to remote servers as well as conduct virtual meetings daily.

This is a snapshot of the responsibilities & desired deliverables. Other areas for delivery and responsibilities may be added or addressed during the period of employment. This document should not constitute as the sole indicator for responsibilities and delivery, but it can be used as a generic guide to help with managing your performance

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.