Mount Talent Consulting Looking for IT Help desk – Service Desk Voice Support at Bengaluru, Karnataka Full Time

Hiring for MNC client

From 1 to 5 year(s) of experience

₹ Not Disclosed by Recruiter

Bangalore/Bengaluru ( Mahadevpura)

Job Description

NOTE- This is an opening for U.S SHIFTS only

Hiring for- An MNC Client

Location- Bangalore

Domain- – Customer / IT Support

Shift- U.S (Night shift)

Salary- 30% Hike

Education-Any Graduate

What Would You Do:–

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA’s.

You will be working as a part of IT Help desk team assisting in application related technical issues.

You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.

We are looking for individuals who have the following skill-set:-

Adaptable and flexible

Problem-solving skills

Written and verbal communication

Negotiation skills

Roles and Responsibilities:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your team and direct supervisor

You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work

You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders

You will be required to help in the overall team’s workload by managing your deliverables and help the team when required

You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Interested Candidate share there resume at [email protected] or send there resume 7428190303.

call or whatsapp.

Role:Technical Support – Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Key Skills

IT Support

IT Helpdeskservice deskservice desk helpdeskticketingincident managementTechnical HelpdeskTechnical SupportSoftware Support

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Mount Talent Consulting Private Limited

MNC Client

Company Info

X

Contact Company:Mount Talent Consulting Private Limited