Mphasis Hiring For Contractor-03 at India Full Time

Job Description
Tier-2 Networking
Who are we looking for
Someone with 2 – 4 years of demonstrated experience in Network troubleshooting including service and support on networking products such as routers, switches, Wireless devices etc..
Technical Skills:
. 2 – 4 years experience in Routing, Switching, Security and Network management and NOC experience.
. Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region
. Fluent in English (verbal and written).
. Passionate about networking, information technology or cloud technologies.
. An up-to-date knowledge and understanding of your employer’s business and industry needs, as well as the technical demands
. To recognize the importance of customer focus and/or of serving the needs of the end user
. Excellent communication skills, particularly the ability to communicate with staff who are not technically trained
. Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization
. Organizational skills and the ability to prioritize your workload.
. Ready to work in rotational shifts in 24×7 operations.
Process Skills:
. Provide support in the areas of Networking and Wireless Networking
. Operate, Administer and Govern customer setup.
. Participate/Drive ITIL based change management, Problem management, incident management.
Behavioral Skills :
. Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff.
. Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers
. Participate in after-hours remote support rosters
. Identify and contribute to projects to improve product support, customer satisfaction and team efficiency
. Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
. Technical writing skills will be required to publish Issue resolution documents (KM & KT)
. Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
. Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions).
Certification:
. Preferred CCNA or similar level certification