MPOWER Financing Looking for IT Support Engineer – Bangalore, India at Bengaluru, Karnataka Full Time

MPOWER ‘s borderless loans enables students from around the world to realize their full academic & career potential by attending top universities in N. America- the U.S and Canada.

As a mission-oriented FinTech / EdTech company, backed by over $50 million of equity capital and $200M in loan capital, we move extremely fast and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion.

Our global team is composed of ex-management consultants, financial services and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe greatly in our cause. For us, MPOWER’s mission of making this mission is personal.

As a member of our team, you’ll be challenged to think quickly, act autonomously, and constantly grow, creatively in an environment where fast change and exponential growth is the norm. ideation and implementation happens very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact.

MPOWER has been named one of the Best FinTechs to work for by American Banker for 2018, 2019, 2020, and 2021. We pride ourselves in being a “growth company for grown-ups”, where there are no pool tables but there are great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we’re one of the most diverse staff in the world in terms of nationality, gender, religion, age, sexual orientation, and educational backgrounds.

THE ROLE

You will be responsible for providing amazing customer experience and delivering world-class technical support. You will be working cross functionally with all of MPOWER’s internal Business Units by providing IT support in a timely manner. You will help onboard new employees, provision hardware, provide hands on support and adhere to MPOWER’s security standards for all employees. You will be responsible for supporting MPOWER’s team globally.

Your responsibilities will include, but are not limited to:
Onboarding new employees by setting up new license and profiles

Assisting with inventory management and procurement process, including provisioning hardware and coordinating hardware repairs and maintenance

Handling system access and maintaining user accounts, passwords, data integrity & security

Supporting endpoint security standards (monitoring/patching/2-factor authentication)

Auditing IT controls periodically and helping to evaluate hardware and software solutions and optimizing current usage

Building and maintaining IT support documentation and driving other strategic IT initiatives

Championing IT best practices across the whole organization

THE QUALIFICATIONS

Bachelor’s Degree in any discipline

3+ years of experience in IT support for a fast-growing, tech-first company

Experience with support ticket management and tracking

Good knowledge of Windows 10 & MacOS

Familiarity with Google Apps for Enterprise (Gmail, Gcal, GDocs, etc) & Atlassian Suite

ITIL Foundation Certification

Familiarity with Network concepts and good understanding of LDAP is a plus

Strong customer service, problem solving and technical skills

Extremely thorough and detail oriented with excellent communication skills

A passion for financial inclusion and access to higher education is a must, as well as comfort working with a global team across multiple-time zones and sites!

In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.