Job Description:
The ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at ease troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.
Role Requirements
*Provide 24×7 support primarily in US shifts for enterprise users
*Excellent Communication skills
*Skilled to troubleshoot ISP & OS related technical issues
*International (US, EU, Australia) Inbound voice and chat experience
*Accent trained
Technical skills requirements:
The candidate must demonstrate proficiency in,
*Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application
(billing/data center)
*Hands on experience in enterprise tools like GSuite, and Microsoft Office
*Familiar with ticketing Tools like ServiceNow and JIRA
Qualifications
* 1 to 5years of work experience in International Voice Technical Support
* B.Tech, BCA, BCOM (Computers), M.Tech, MCA
Job Type: Full-time
Salary: ₹250,000.00 – ₹450,000.00 per year
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Education:
Application Deadline: 12/10/2022
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