NAMISITE Looking for L1 Technical Support Engineer at Greater Noida, Uttar Pradesh Full Time

Technical Support :

• Technical Trouble Shooting
• Hardware and Networking
• IT Help Desk
• Desktop Support
• Technical Chat / Email Support
• Application Support (Voice)
• IT Trouble Shooting
• HTML / JAVA

You’ll be Responsible for

• Provide support to internal / external customers while adhering to the set SLA parameters.
• Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
• Perform initial troubleshooting, do analysis, test service flows to resolve customer’s concerns
• Collaborate / coordinate with backend teams in identifying / resolving customerissues.
• Capture and document all queries / concerns via the ticketing tool / email/ calls.
• Responding to customers via various communication channels and to provide timely revert / updates / notifications.
• Share periodic updates and feedbacks on regular basis.
• Maintain regular tracker(s) and publish reports to allstakeholders.
• Ensure 100% adherence to team’s and organizational processes.
• Time Management
• Ticket management
• Customer response and engagement
• Cross-functional communication and coordination
• Compliance and SOPs

Skills Required :

• Should be flexible with rotational Shifts
• Excellent English Communication Skills
• Graduates with 1-2 years of Experience in IT can apply

Job Type: Full-time

Salary: From ₹12,500.00 per month

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Ability to commute/relocate:

• Greater Noida – 201310, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Required)

Language:

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Speak with the employer
+91 9267971645
Expected Start Date: 23/01/2023