Log In
Sign Up
Software Developer
National Oilwell Varco Looking for IT Client Support Specialist – MEAI at Navi Mumbai, Maharashtra Full Time
Key Responsibilities
Assist internal customers who call our Service Desk or submit tickets with PC hardware, software, printer, or other IT-related issues
Respond to requests in our IT Service Management (ITSM) tool in a timely manner
Follow documented processes to assist and troubleshoot
Document details from investigating and troubleshooting calls and requests within our ITSM, Jira Service Desk
Escalate requests to next level support when necessary
Create additional documentation articles in Confluence (Wiki) to help the team solve similar issues
Comply with policies, procedures, and guidelines
Required Skills/Abilities
Experience diagnosing and repairing computers
Proficiency in conducting PC software, printer and multi-function device support
Excellent technology skills and flexibility adapting to new technologies and systems
Ability to speak fluent English
Strong communications and interpersonal skills with the ability to build trust and integrity in your relationships with customers
Self-motivated, but also an excellent teammate, who can work with people at all levels of the organization
Good problem analysis and resolution, impact verification, and troubleshooting experience
Ability to explain technical issues to technical and nontechnical employees and customers.
Ability to diagnose problems across multiple IT disciplines
Willing to work weekends and holidays
Flexible work hours
Education and Experience
Minimum of 1 year of relevant work experience and/or specialized training
High school diploma or equivalent
Associate’s or Bachelor’s degree in technology-related field a plus, but not required
Comptia A+, Comptia Network +, and ITIL certifications a plus
Assist internal customers who call our Service Desk or submit tickets with PC hardware, software, printer, or other IT-related issues
Respond to requests in our IT Service Management (ITSM) tool in a timely manner
Follow documented processes to assist and troubleshoot
Document details from investigating and troubleshooting calls and requests within our ITSM, Jira Service Desk
Escalate requests to next level support when necessary
Create additional documentation articles in Confluence (Wiki) to help the team solve similar issues
Comply with policies, procedures, and guidelines
Required Skills/Abilities
Experience diagnosing and repairing computers
Proficiency in conducting PC software, printer and multi-function device support
Excellent technology skills and flexibility adapting to new technologies and systems
Ability to speak fluent English
Strong communications and interpersonal skills with the ability to build trust and integrity in your relationships with customers
Self-motivated, but also an excellent teammate, who can work with people at all levels of the organization
Good problem analysis and resolution, impact verification, and troubleshooting experience
Ability to explain technical issues to technical and nontechnical employees and customers.
Ability to diagnose problems across multiple IT disciplines
Willing to work weekends and holidays
Flexible work hours
Education and Experience
Minimum of 1 year of relevant work experience and/or specialized training
High school diploma or equivalent
Associate’s or Bachelor’s degree in technology-related field a plus, but not required
Comptia A+, Comptia Network +, and ITIL certifications a plus
We are an equal opportunity employer.
NOV is committed to building a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristics protected by law.
We offer a comprehensive employee benefit package. Our company is committed to crafting a lasting impact for ourselves, our customers, and the communities where we live and work.
About NOV
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future.
At NOV, we are a globally diverse happy family, driven to power the people who power the world.
